API product catalogEnterprise Governance, Security & Access

Add a partner-visible support message

Enterprise Governance, Security & Access

POST

/support/{ticketId}/messages

Production onlyreplyToPartnerSupportTicket

Parameters

ticketIdstringpathRequired

Headers

AuthorizationstringRequired

Bearer sk_sandbox_<your_key> for sandbox requests.

Idempotency-KeystringheaderRequired

Unique string that makes write calls safe to retry on network failure. Required for money movement, trading, KYC, subscriptions, and webhook creation. Deduplicated for 24 hours -- duplicate keys return the cached response. HTTP 409 if a concurrent request with the same key is still in progress.

Example: dep_user42_1743152580

Request body

messagestring

attachmentsobject[]

Response fields

See the response format and API Reference for this endpoint.

Response codes

201Reply added and case moved to WAITING_ON_MYSTOCKS

Request reference

Production only

ticketId Required · path

Use the API Tester for write requests, including request bodies and idempotency keys.

https://mystocks.africa/api/v1/partner/support/%7BticketId%7D/messages

API Reference

Response format

Reply added and case moved to WAITING_ON_MYSTOCKS

curl -X POST 'https://mystocks.africa/api/v1/partner/support/%7BticketId%7D/messages' \
  -H "Authorization: Bearer $MYSTOCKS_API_KEY" \
  -H "Idempotency-Key: YOUR_UNIQUE_REQUEST_ID"

PATCH /support/{ticketId}

GET /team